Return Policy

If you need to exchange or return you shoes, simply e-mail us at shoeannex@gmail.com. Please include your order number and whether you would like an exchange or a refund. -Alternatively, you can call 1-877-572-8302 and they can assist you.

Returns generally take an extra day to process as we have to contact the manufacturer to generate a return authorization number so that they know to expect your shoes back. Once we have this number, we will contact you immediately with the RMA# to put on the box and on the packing slip and let you know where to send the package.

We cover the fee charged by the manufacturer for exchanges, but there is a $10 restocking fee for all returns which partially covers the cost we incur by the manufacturer when a shoe is returned. Do not send the shoes back to the Shoe Annex store address unless instructed to do so. Shoes sent to the Shoe Annex address without an RMA# have an additional $10 restocking fee which partially covers the cost we incur in forwarding your shoes to the manufacturer. Failure to send returns back to the correct address ( See Address Below ) may result in lost items (we are not responsible for lost items).

Shoes may be returned for exchange or refund .... ONLY IF THEY HAVE NOT BEEN WORN and are in the original condition/packaging. If they have been worn or are not in the original condition/packaging, we can not accept them as a return. The manufacturer will make a determination on the condition of the shoes. If they reject the return, there is nothing Shoe Annex can do.

Note: We are unable to refund shipping cost, unless we were responsible for incorrect shipping.

Customer is responsible for shipping cost back to Shoe Annex, we will re-ship (ground ship) exchanges at no cost to the customer one time (applies to lower 48 states only).

Returns not accepted will be shipped back to you at OUR expense.

Note: If a packing slip was not included with your order - please print this page and include the following information:

RMA#: ___________________

Complete Name:_________________________

Order #:_______________________________

Address:_______________________________

Reason:________________________________

Return to: Given at the same time you receive your RMA#